Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

1. Where are you located?
   • 5433 College Avenue, Oakland, CA 94618
2. Where do I park?
   • INSERT PARKING INFORMATION HERE
3. What are your hours?
   • Monday through Saturday from 10:30am to 8:00pm, and Sunday from 10:30am to 6:00pm.
4. How do I contact you?
   • Visit our Contact Us page

ORDER QUESTIONS

1. If I find a book on your site, does that mean it's currently in stock at your store?
   • Not necessarily. If your order is time sensitive, please call us to confirm availability.
2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
   • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
3. When will I get my book(s)?
   • For in stock orders we strive to ship them within 7 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
4. What if I need to return something?
   • Please review our return policies and contact us with any further questions.
5. What forms of payment do you accept?
   •  We accept credit cards (Visa, MasterCard, Discover and American Express and if you're picking up in store, you may pay in cash.
6. How can I check the status of my order?
   • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.